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Villa Host (Front Office)
氹仔 / TaipaPosted 1 weeks ago
onsite
Job Description
Position Summary
To maximize customer satisfaction by providing an efficient multi-lingual guest contact function that addresses the day to day needs of the hotel’s guests.
Primary Responsibility
- Ability to provide meet and greet services for guests with limousine pick up, ensuring a smooth and safe transfer to the Hotel.
- To greet guests on arrival at the hotel and conduct check-in and registration procedures.
- To check villas prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
- To implement and maintain guest recognition program
- To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
- To maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
- To conduct inspections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
- To conduct hotel site inspections when directed.
- To upsell all hotel facilities.
- To entertain guests as and when appropriate.
- To assist the cashiers with guest billing procedures.
- To work closely with the Bell and Front Desk in order to expedite the efficient handling of luggage and guest requests.
- To efficiently carry out all guest check out procedures.
Requirements
- At least 2 years of related experience
- Secondary school plus technical certificate or college diploma or above
- Good customer relations skills
- Positive outgoing personality Desirable Job Skills
- Working knowledge of Front Office practices
- Excellent interpersonal skills required. Interacts with both colleagues and guests
- Language Skills - Deals or negotiates principally in English. Fluency in additional languages and/or a local language a prerequisite