Vice President, Customer Care & Technical Support Operations

The Vice President, Customer Care & Technical Support Operations is an executive leader responsible for setting the vision, strategy, and enterprise operating model for Brother’s customer care and technical support functions across the Americas. This role owns the end-to-end transformation of customer and technical support from primarily reactive, issue-resolution functions into a strategic, value-generating pillar of Brother’s Customer Experience Center (CXC), with direct impact on customer experience, product satisfaction, loyalty, brand advocacy, and revenue growth.   As a member of the leadership team, the VP defines the long-term future of customer service and technical support in the Americas, establishing a unified, scalable, and...