Back to jobs
Customer support & troubleshooting
Customer Success & Support Intern
Hybrid Remote , Sofia, BulgariaPosted 3 days ago
remote
Job Description
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Success & Support Intern and help us do what we do best: propelling business forward.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Success & Support Intern and help us do what we do best: propelling business forward.
This role supports our product, Podio. We help organizations deliver a modern client experience through secure, easy-to-use technology that unifies and automates work with no-code tools, flexible workflows, and customizable business solutions. Podio empowers people to focus on the work that matters most and is dedicated to making working lives everywhere better, simpler, and more fulfilling.
As a Customer Success & Support Intern, you’ll sit at the intersection of product, customers, and business. You’ll help customers get value from Podio, solve real-world problems, and learn how SaaS products work behind the scenes.
In this role, you will:
Customer support & troubleshooting
- Help respond to incoming customer questions via chat, email, or tickets
- Investigate and resolve basic product issues with guidance from the team
- Work closely with more experienced team members when things get complex
Customer success & engagement
- Support onboarding sessions and help customers get started with Podio
- Join live customer calls and shadow product demos
- Contribute to proactive outreach (e.g. helping customers adopt features)
Data & insights
- Assist with basic data analysis and reporting
- Help track customer trends, feedback, and recurring issues
- Support the team in identifying opportunities to improve the customer experience
Knowledge & content
- Help update help articles and internal documentation
- Research answers using internal tools, knowledge bases, and team resources
Team collaboration
- Work across teams (product, engineering, sales) to solve problems
- Learn how a global SaaS support and success function operates
You background:
- Curious and eager to learn - you ask questions and take initiative
- Comfortable communicating in English (written and spoken)
- Interested in technology, SaaS products, or how businesses operate
- A clear communicator who enjoys helping people
- Organized and able to manage multiple tasks
- Open to feedback and willing to grow
Additionally, it would be beneficial if you have:
- Basic understanding of how web apps work
- Interest in data, reporting, or process improvement
- Exposure to tools like Excel, Google Workspace, or similar
What we offer in return is the opportunity to join a talented team of bright and nice people and also to enjoy:
- A generously paid internship program
- 15 days’ vacation for 6 months + an extra day off for your birthday
- A dedicated mentor and a detailed onboarding plan to get up to speed
- A possibility of future job opportunities based on performance and hiring needs after the internship
- Premium healthcare and dental care coverage
- A modern office with a well-equipped gym onsite
- And many other perks!
#LI-DG1
#LI-Hybrid
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!