2310 Service-Service Technician

Position Summary The Service Technician is responsible for providing service to the customer in terms of installations, upgrades, maintenance, and training.   Primary Responsibilities Perform gage installations, upgrades, and maintenance on the customer’s plant floor. Domestic travel with occasional international travel. Diagnose and repair gage related electrical and mechanical problems. Provide customers with clear and timely communication and instruction concerning gage-related issues. Check and edit application programs for computerized measurement systems. Develop and provide training to customers (operators) with an emphasis on good gaging practices and calibration techniques. Provide an accurate service report of maintenance activities at each customer’s plant and make sure that the customer reads and signs the report.   Secondary Responsibilities as Required Perform GR&R’s and correlation studies per customer’s specifications. Assist Bench Hands with gage builds and repeatability challenges.   Education and Experience High School Diploma or GED and a minimum of five to eight (5-8) years of experience in the machine tooling industry.   Knowledge, Skills and Abilities Standard Microsoft Programs Read electrical and pneumatic drawings Familiar with PLC basics and understanding gage configuration. Interpersonal skills, good verbal and written communication skills helpful Ability to interact and problem solve with customers in a way that promotes clear communication and excellent outcomes. Basic hand tool usage, indicator knowledge (indicate a spindle),machining skills