Quality Specialist (Warranty)

Job Objective Processing of warranties and limiting damage. Keeping the cost of warranty cost demands against the HELLA Group low. Tasks / Area of Responsibility A Warranty management Coordinating the processing of series damage and applicable replacement activities in collaboration with internal and external parties with the aim of limiting the existing damage and costs. Supporting in the specification of warranty cost demands and lump sum payments with external customers, in order to minimize financial losses as far as possible. Preparing the recognition rates or the resulting costs for warranty return with the customer on the basis of analyses from the manufacturing plants. Monitoring the development and change of HELLA recognition rates, comparison with existing agreements and renegotiation in the event of positive changes. Identifying, demonstrating, and initiating necessary reimbursements in the event of the unjustified charging of costs for warranty return by external customers, as well as the claiming and tracing of reimbursements. Clarifying warranty cases caused by the supplier; determining the costs and the cost share to be borne by the supplier. Supporting Purchasing in the implementation of demands regarding the costs for warranty return against the responsible supplier. Monitoring and forecasting of field rejects, detecting key faults and supporting the specialist departments in the redressing and avoidance of faults. Ensuring data collection in the warranty database and use of appropriate evaluation tools for data analysis, field monitoring, and forecasting. Supporting in the implementation of No Trouble Found projects if internal trigger criteria, or trigger criteria agreed with the client have been met. Checking whether a sufficient number of field rejects are returned by the customer for analysis, in order to obtain a reliable statement about occurring fault patterns and to be able to determine statistically reliable recognition rates. Requesting field rejects from the customer when this is required by the warranty process or deciding to request these if this is necessary due to statistical requirements. Supporting the organization in issues and tasks relating to warranty management.