Responsible for performing various international customer relations functions for an assigned territory, to provide assistance to customers by telephone or direct contact. Assists in other customer accounting functions as needed.

• Stays up to date on current and former product offerings. 

• Obtains international shipping quotes and follows correct processes for shipping products internationally. 

• Understands the appropriate customs paperwork and the related timing. 

• Works with customers to confirm payment details and receipt of funds prior to shipment. 

• Provide customer feedback on the status of purchase orders and shipment details. 

• Prepares, gathers, and forwards necessary documentation after shipment. 

• Investigates and resolves customer issues. 

• Provides input on other reports.

• Maintains records related to order processing.

• Performs other related duties as required or assigned.