Commercial Services Dispatcher

This position will report to Nash Plumbing and Mechanical, LLC, a subsidiary of HB Global.

Job Summary**

The Commercial Services Dispatcher at HB Global, LLC plays a critical role in coordinating and optimizing the scheduling and deployment of field service technicians for commercial clients, ensuring efficient service delivery and customer satisfaction.

Responsibilities**

* Receive and process incoming service requests from commercial clients via phone, email, and internal systems.
* Prioritize and dispatch service calls to appropriate technicians based on urgency, skill set, location, and availability.
* Monitor technician schedules and progress, providing real-time updates to clients and internal teams.
* Communicate effectively with technicians, providing necessary job details, troubleshooting support, and logistical assistance.
* Maintain accurate records of service calls, dispatch activities, and customer interactions in the company's CRM system.
* Handle customer inquiries, resolve service-related issues, and escalate complex problems to management when necessary.
* Collaborate with other departments, such as sales and operations, to ensure seamless service delivery.
* Prepare and distribute daily, weekly, and monthly reports on dispatch activities and service performance.
* Ensure compliance with all company policies, safety regulations, and industry standards.
* Assist with other administrative duties as assigned to support overall operational efficiency.

Qualifications**

* High school diploma or equivalent; associate's degree or higher in a relevant field preferred.
* Proven experience (2+ years) in a dispatch, scheduling, or customer service role, preferably within a commercial services or HVAC/plumbing/electrical industry.
* Strong geographical knowledge and ability to navigate efficiently.
* Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
* Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook).
* Ability to multi-task, prioritize effectively, and work well under pressure in a fast-paced environment.
* Strong problem-solving skills and a proactive approach to issue resolution.
* Exceptional organizational skills and attention to detail.
* Ability to work independently and as part of a team.
* Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.