Job Description
Required Qualifications
- Subject Matter Expertise: Mastery of Kubernetes (K8s), Linux Systems Administration, Networking, and some hands-on hardware experience.
- Troubleshooting DNA: Ability to perform deep-dive forensics across complex distributed systems and explain the "why" behind a failure to both engineers and executives.
- Leadership Presence: Proven experience leading technical teams in high-pressure escalation environments. You must be comfortable challenging the status quo and enforcing high standards of accountability.
- Strategic Communication: Ability to sit with Google stakeholders and provide technical confidence, demonstrating that WWT understands the "under-the-hood" mechanics of the product.
Key Success Indicators (The "Get Healthy" Metrics)
- Elimination of "Thin" Tickets: 100% of tickets must meet the new technical evidence standard.
- Reduction in Google Dependency: A measurable decrease in escalations sent back to Google Engineering for issues that should be handled autonomously by WWT.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Equal Opportunity Employer
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $117,600 - $147,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
If you have any questions or concerns about this posting, please email [email protected]