Job Description
The Opportunity:
Join a dynamic, mission‑driven IT team that supports multiple sites nationwide through remote technical expertise. In this role, you’ll tackle diverse challenges across hardware, networking, and systems support — including both unclassified and classified environments. If you enjoy hands‑on problem solving, autonomy, and making an impact across geographically dispersed teams, this opportunity is for you.
Responsibilities:
Technical Systems & Hardware Support
Image, configure, and deploy physical desktops.
Troubleshoot and repair hardware including desktops, laptops, zero clients, and monitors.
Manage operating systems, BIOS configurations, and overall workstation health.
Network Support
Patch network ports and trace network lines.
Install, manage, and harden Cisco network switches.
Telecommunications
Install and configure VOIP phones and voicemail.
Troubleshoot phone‑related issues and ensure reliable communication services.
User Support & Site Planning
Plan and execute user moves, ensuring smooth transitions of computers, phones, and network connectivity.
Prepare obsolete or decommissioned assets for proper disposal.
Collaboration & Cross‑Functional Support
Partner with other IT teams on enterprise‑wide initiatives.
Support both unclassified and classified systems.
Qualifications:
Required:
Active TS/SCI clearance with full‑scope polygraph (non‑negotiable).
Bachelor’s degree or equivalent experience, plus 10+ years of relevant IT support experience.
Strong proficiency with Windows desktop operating systems and Dell/HP hardware.
Skilled in Microsoft Office applications.
Solid understanding of network communications and troubleshooting.
Excellent written and verbal communication skills and a demonstrated commitment to customer service.
Ability to work independently with minimal supervision.
Strong time management and organizational skills.
Desired:
Previous experience working with Cisco network equipment.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$103,800 - $218,100