DIRECTOR OF EMERGENCY SERVICES, ICU AND PROCEDURES

Job Summary:

The Director – Emergency Services, ICU and Procedural RN team. A nursing leader role. This leader holds 24/7 administrative accountability for clinical operations, budgeting, regulatory compliance, and staff development across highly acute and specialized hospital departments, directly impacting both patient outcomes and organizational success. This position reports to the Chief Nursing Officer. 

Key Responsibilities:

1. MANAGEMENT OF PERSONNEL AND LEADERSHIP 

1. Oversee the development of Emergency, ICU and Procedural services as part of the strategic direction for Oneida Health. Ensure collaboration with hospital and medical staff leadership to provide alignment in provider relations, staff relations, patient flow, and coordination. 

1. Collaborate with key stakeholders to develop and implement a Strategic Plan, including opportunities for growth, new technologies, delivery system opportunities, and operational improvements across the care continuum.   

1. Hire, direct, coach and monitor the performance of all direct reports to develop and maintain high-performance teams that meet organizational and departmental goals. Remove barriers and enable teams to succeed in a highly dynamic and growing health care environment.  

1. Engage and implement effective team building, trust, development, creative problem-solving and conflict resolution processes. 

1. Address performance issues promptly and appropriately and use sound judgment in compliance with policy, applicable laws and regulations. 

1.  Manage daily operations to optimize patient throughput, reduce emergency wait times (e.g., Left Without Being Seen [LWBS]), and minimize patient boarding in critical care units.  

1.  

1. MANAGEMENT OF RESOURCES 

1. Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. 

1. Adjust systems as necessary to meet budget and/or productivity targets for cost-effective quality care. 

1. Analyze financial information monthly and collaborate with nursing teams to drive improvements including access, supply use/management, outlier management, and appropriate staffing to ensure stewardship of resources. 

1. Support a decentralized management philosophy (Shared Governance) across the care continuum by designing and supporting a system that facilitates employee involvement at the unit/clinic, Nursing Department, and Oneida Health level. 

1. Develop and monitor capital and operating budgets. Track metrics like supply costs, labor allocation, and department turnover. 

1. CLINICAL PRACTICE 

1. Develop and provide a patient care system that encourages professional practice of staff and results in quality, cost-effective care outcomes across the care continuum. 

1. Assure that patient and family care is provided within Oneida Health standards. 

1. Demonstrate clinical knowledge by providing consultation to direct reports, assisting with patient care as needed, and acting as a resource to staff and consultant to other departments throughout the organization.  

1. Analyze clinical practice across the care continuum and identify opportunities to increase effectiveness and efficiency. 

1. Monitor and ensure all direct reports are current with compliance and safety requirements. Implement and manage all organizational safety directive and goals.  

1. Role model, lead and influence the organizational design and effectiveness of the Critical Care operational model to promote interdisciplinary collaboration and shared accountability while continually improving the experience of patients, providers, and staff. 

1. Ensure all units remain in continuous readiness for reviews from CMS, DNV, and state health departments. 

1. EDUCATION/OUTREACH 

1. Identify and establish clinical learning opportunities for students in         various health care disciplines in the units (as appropriate).  

1. Actively participate in the development of policies, procedures, education and best practice. 

1. Assume responsibility for clinical performance, assessment of practices and clinical staff to ensure necessary planning and development of education and quality programs across the care continuum. 

1. Oversee recruitment, hiring, performance evaluations, and ongoing competency training for staff RNs and technicians. 

1. Facilitate evidence-based clinical practice changes, integrate new medical technologies, and monitor performance improvement data. 

 

Qualifications:

Education:

 Bachelor of Science in Nursing (required); Master of Science in Nursing (preferred)

License/Certifications:

 Unencumbered Registered Nurse (RN) license in State of New York (required); Specialty certifications such as Certified Emergency Nurse (CEN), Critical Care Registered Nurse (CCRN), or Nurse Executive-Board Certified (NE-BC) are highly (preferred). BLS, ACLS required. PALS and TNCC preferred.

Experience:

3 to 5+ years of progressive leadership experience (e.g., Nurse Manager, Director) in emergency, intensive care, or procedural settings. Current regulatory, accreditation experience.  

Required Skills and Abilities:

• Managerial skills necessary to plan, organize, and direct operational activities 

• Strong organizational and negotiation skills that are conceptual as well as practical 

• Demonstrated interpersonal skills necessary to interact with all levels of hospital personnel and external parties 

• Strong clinical knowledge of best clinical practices 

• Comfort with an interdisciplinary culture of collaboration, particularly partnering with key stakeholders to achieve goals. 

• A passion for excellence, which elevated the abilities and competencies of the various patient care providers 

• Excellent verbal and written communication skills with meticulous attention to detail 

AGE SPECIFIC COMPETENCY: Patients served by direct or indirect patient care – Infants (Birth-11months); Adolescent (13-19yrs); Young Adult (20-40yrs); Middle Adult (41-65yrs); Older Adult (>65yrs)