Back to jobs
Job Description
The Opportunity
You will be responsible for centralizing and managing the relationship with Iberia customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.
What you'll get to do
- Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries
- Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages
- Oversee order and delivery processes, including order validation, release and follow-up
- Coordinate with logistics teams to manage delivery issues and delays
- Ensure efficient transport planning and shipment follow-up
- Handle customer claims, including analysis and creation of credit/debit notes
- Monitor and share performance KPIs with clients, identifying opportunities for improvement
We'd love to meet you if you have
- 2+ years of experience in a similar customer operations / order management role
- University degree
- Fluent Spanish and English, Portuguese will be a plus
- Strong knowledge of OTC processes, SAP, and Excel
A few things you'll love about us
- An entrepreneurial, creative and welcoming work culture
- Flexible work arrangements
- On onsite gym and restaurant