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Customer Service Representative and Job Dispatcher
Muncie, IN, 47302, USPosted 13 months ago
Full-timeonsite
Job Description
Benefits:
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
Job Summary
First and foremost, your role as a Client Care Representative/Dispatcher is vital to the company's success. You are the first chance to make an impactful impression on our customers.
First and foremost, your role as a Client Care Representative/Dispatcher is vital to the company's success. You are the first chance to make an impactful impression on our customers.
Benefits/Perks
- Benefits: Health insurance per diems
- Base Salary + Bonus Opportunity: Performance-based commissions and bonuses
- Time Off: Paid holidays and accruable vacation
- Flexible work schedule: Can accommodate midweek appointments
- Paid New Hire Training: Onboarding includes learning alongside a trained technician
- Learn a New Trade: Develop skills within the industry
- Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
- Small Business: Local business with an owner who works alongside the team each day
- Mentorship Opportunities: Ongoing training and career development
Responsibilities
- Promptly answer incoming phone calls
- Caringly assist callers with their needs
- Effectively communicate via LiveChat, Email, and other forms of electronic communications
- Accurately schedule repair appointments based on service area and scope of work
- Actively communicate with the Dispatch Team regarding availability and skill sets
- Assist other team members as needed to accomplish shared goals
Qualifications
- Computer and data entry proficiency (Microsoft Office and iOS)
- Previous Call Center/Dispatch experience preferred
- Working knowledge of ServiceTitan is a plus
- Friendly, outgoing, and service driven
Company Overview
24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.
24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.