Patient Representative

Primary assignment is to serve as liaison between patients/families and organization as a whole and between the institution and the community it serves. Provides a specific channel through which patients/family can seek solutions to problems, concerns and unmet needs. As a patient advocate, enables patients and their families to obtain solutions to problems by acting in their behalf with administration or any department or service, and by recommending alternative policies and procedures in order to improve service to patients. As the institution’s direct representative, interprets philosophy, policies, procedures and services to patients and their families and visitors.