Customer Service Representative (f/m/d) - Sweden at Pair

Are you ready to change the market?

PAIR Finance is a Berlin-based fintech founded in 2016 with a clear mission: make debt collection in Europe more digital, efficient, and genuinely customer-centric. We use AI to replace the blunt, transactional approach of traditional providers with something smarter - and more human.

We are growing our team in Sweden and are looking for a Customer Service Representative (f/m/d) to join our B2C customer service team in Stockholm. In this role, you will be the direct point of contact for consumers, clients, and third parties on the Swedish market - solving problems, handling complex cases, and contributing to a service experience that sets us apart from the rest of the industry.

What you can do with us:

Communicate confidently with consumers, clients, and third parties (e.g. lawyers, debt counseling agencies, bailiffs) via phone, e-mail, chat, and letter - always solution-oriented and to the point
Handle legal and regulatory inquiries, including criminal charges, data protection requests, and court files
Route client inquiries to the right internal contacts and make sure nothing falls through the cracks
Process case files in a commercially effective way and keep CRM systems accurate and up to date
Collect feedback from clients and consumers and feed it back into the improvement of our technology and services
Contribute to the development of internal processes and team structures

What you should bring for it:

Hands-on experience in B2C customer service, ideally with a focus on receivables management/debt collection.
Passion for contributing to fast-paced environments and to continuously improve processes and standards.
A solution-oriented, customer-centric mindset with a highly collaborative way of working.
Business-level fluency in Swedish and English, both written and spoken - this is essential for the role
Solid MS Office skills and a genuine interest in new technologies, including AI

Transparency, Execution, Ownership, Customer Centricity, Innovation and Integrity are important to us and we at PAIR Finance embody these values. We are a technology-driven company that embraces AI and intelligent tools to work smarter. We value teammates who share that curiosity, bring a creative mindset, and are excited to explore new ways of doing things.

Our offer for you:

An international team of professional colleagues and strong experts that form an inspiring network working together to achieve success
Individual development opportunities and a transparent, appreciative feedback culture for your personal growth
Mobile working in a hybrid model for more flexibility in your everyday life. In addition, up to six weeks of work abroad per year upon arrangement
A meaningful job with the innovative leader in Europe's debt collection industry and a job with a great purpose
We want you to have a healthy work-life balance. As far as we can, we organize flexible working hours and the possibility to work partly from home
28 days of annual leave
Language courses and training opportunities adapted to your individual situation
Modern offices at international locations with fresh fruit and drinks for a feel-good working environment
Regular team and company events to celebrate successes together

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, please do not hesitate to contact us via email ([email protected]) - we look forward to hearing from you!

For more information about PAIR Finance, please visit our website and our careers page.

Customer Service Representative (f/m/d) - Sweden

Job Description