Computer Support Technician 2

Job Description

Friday Harbor Laboratories (FHL) has an outstanding opportunity for a COMPUTER SUPPORT TECHNICIAN 2 to join our team. (Computer Support Technician 2 (NE S SEIU 925 Non Supv))

About this Opportunity

This position is on San Juan Island, 100 miles north of the Seattle area. Reporting to the Operations Manager, the Computer Support Technician 2 is responsible for providing technical support in the day-to-day operations of computer equipment, platforms, and tools used by employees, students, and visitors at a world-renowned marine education and research station.

Key Responsibilities

• Provide proactive IT support (50%)
  • Assist staff, faculty, students, and visitors with using and troubleshooting common IT equipment, tools, platforms and products;
  • Provide hands-on and written guidance for staff, faculty, students, and visiting groups on audio/visual communication tools such as Zoom room, microphones, etc.;
  • Consult with course instructors to determine course setup and equipment requirements;
  • Provide info sessions, such as instructor and student orientations to FHL IT equipment and support;
  • Maintain current documentation for computing and audio/visual equipment maintenance and use; and Inform campus community members of IT services available and of upcoming changes, alerts, outages, restoration, etc. using a variety of standard communication tools.
• Support and maintain workstation equipment and common peripherals (20%)
  • Troubleshoot, maintain and update common-use and staff computers, printers and associated equipment;
  • Maintain, track inventory, and coordinate ordering of IT consumables and spares necessary to sustain the computing environment and stay current; and
  • Plan, budget for, and seek funding opportunities for common use computing equipment and services.
• Provide IT support for facilities (15%)
  • Monitor, prevent, and react to alarms from monitoring tools such as those that support Uninterruptible Power Supplies, Fire Alarms, Water Detection Alarms, and Building Security Systems;
  • Communicate and work with UW IT and College of the Environment IT on issues related to UW-wide services;
  • Assist with IT infrastructure projects as required by UW IT and/or as directed;
  • Assist with IT preparation for emergency response and recovery; and
  • Oversee FHL IT security and policies under the guidance of UW IT.
• Support network operations (5%)
  • Use UW networking tools to prevent and identify failures and report to network operations staff;
  • Communicate network service-related impacts to the FHL community;
  • Review any network service-related impact tickets from the NOC. Assist UW NOC personnel with troubleshooting efforts. Inform supervisor, UW IT and/or the College of the Environment IT as needed;
  • Act as primary interface for IT vendors including those who need site access or site logistics assistance; and
  • Directly interface with local telecommunications providers for POTS issues onsite.
• Support local server (5%)
  • Manage and support local Windows, Mac OS, and Linux servers with minimal supervision;
  • Manage and support Virtual Machine environments including management and support; and
  • Manage server Command Line Interfaces including IDRAC.
• Related duties as required (5%)

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• One year of experience as a Computer Support Technician 1.
   

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Preferred Qualifications

• Two or more years of experience and/or training in computer maintenance technology;

• Associate’s degree in computer maintenance technology or related field;

• Familiarity with cat 6a cabling and fiber optics;

• Familiarity with network equipment, software, VLANs and network testing software;

• Experience troubleshooting and maintaining networked printers;

• Familiarity with scientific, virtualization and/or genomics software;

• Familiarity with network tools such as DHCP, SMB, AFP, SMTP, rsync, SFTP, SSH;

• Three years of IT experience such as installing and/or maintaining software, hardware, or network infrastructure equipment, or providing customer support in IT;

• Previous work experience in MacOS and Windows environments;

• Previous work experience with scientific equipment interfacing computer controllers;

• Excellent written and verbal communication skills; AND/OR

• Familiarity with various audio and video media formats.

Compensation, Benefits and Position Details

Pay Range Minimum:

$53,400.00 annual

Pay Range Maximum:

$71,796.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.