Customer Success Manager

At Hubexo, we don’t just deliver SaaS platforms—we create real value for our customers. As a Customer Success Manager, you’ll be at the heart of this mission: building strong relationships, driving adoption, and ensuring our customers get measurable results from our SMART and KASMAT platforms.If you’re commercially minded, relationship-driven, and thrive in a fast-paced SaaS environment, this is your opportunity to own customer outcomes end-to-end.What you’ll be doingOwn the customer relationshipYou’ll be the trusted advisor for your portfolio—working closely with decision-makers, power users, and stakeholders to build long-term partnerships that last.Develop strong relationships across customer organisationsLead regular customer touchpoints, including QBRs and strategic reviewsProactively monitor account health and spot risks earlyDrive renewals and growthYou’ll take ownership of renewals, ensuring customers see and realise ongoing value.Manage the full renewal lifecycle—from pipeline tracking to negotiationDeliver strong Gross Renewal Rate (GRR) performanceHelp customers maximise value, supporting retention and growthEnable success through insight and trainingYou’ll empower customers to get the most from our platforms through strategic guidance and hands-on support.Deliver onboarding and ongoing training (remote & onsite)Build adoption plans aligned to customer goals and KPIsShare best practices and optimise platform usageCollaborate to deliver solutionsYou’ll work cross-functionally to resolve challenges and continuously improve the customer experience.Partner with product and implementation teamsAct as the voice of the customer internallySupport escalations and ensure timely resolutionHow you’ll measure successGross Renewal Rate (GRR)Net Revenue Retention (NRR)Customer satisfaction (CSAT / NPS)Platform adoption and time-to-valueImpactful customer training deliveryWhat we’re looking forExperience in Customer Success, Account Management, or SaaS environmentsStrong relationship-building and stakeholder management skillsCommercial mindset with experience handling renewals or contractsConfident communicator, comfortable leading customer conversationsProactive, organised, and solutions-oriented approachWhy join Hubexo?At Hubexo, you’ll be part of a collaborative, ambitious team where your work directly impacts customer success.Work with innovative SaaS products delivering real business valueFlexible working with hybrid optionsA high-trust, low-ego culture with open communicationOngoing learning and development opportunitiesCompetitive salary with performance-driven bonus