LPN Manager - full-time - 1 shift - Mon-Fri

Summary: 
LPN Manager will provide clinical and administrative oversight and staff supervision to the 
agency’s medical assistants. The LPN Manager will also act as the agency ensure the agency 
remains compliant with guidelines outlined by our regulatory bodies via CLIA Waiver for specimen 
collection.
Provides nurse care management services to a small case load of Behavioral Health Home clients. 
Partners with program staff to conduct medical/health/wellness assessment on clients to identify 
health care needs; develops health care goals/objectives as part of the treatment plan and connects 
patients to primary care and medical specialty services, as needed. Develops and delivers wellness, 
health promotion, and health education and prevention initiatives. Documents nurse care 
management services and other client health-related data in EMR. Participates in strategic planning 
and plan implementation to ensure nursing integration across all adult services programs 
(residential, outpatient, intensive services and community integration) and in outpatient child 
guidance setting. 
 

Essential Responsibilities and Target Outcomes:
• Develops and maintains working relationships with primary and specialty care providers 
including inpatient facilities.
• Monitors and reports primary care performance ensuring outcomes and deliverables are 
met and leads to improvement efforts.
• Provides direct supervision to agency medical assistants.
• Participates in Monthly Nursing Meeting with all agency nursing staff to provide feedback 
and guidance on agency needs.
• Assists with organizing and facilitating agency medical clinics (Flu Clinic, PPD Clinic, 
wellness activities)
• Provides nurse care management services to a caseload of clients as required, particularly 
in situations involving staff vacancies and vacations.
• Conducts medical/health/wellness assessment on clients to identify health care needs; 
• develops health care goals/objectives as part of the treatment plan. 
• Works with clinicians to develop initial treatment plan and to ensure achievement of 
health/wellness goals and objectives for AOP clients.
• Consults with BHH Specialists and other agency case managers about identified health 
conditions. Coordinates need for transportation and care coordination support with case 
managers. 
• Provides care management and health consultation to clients; develops wellness, health 
promotion & prevention initiatives and facilitates health education groups.
• Assists in coordination of care with medical providers, health care agencies, specialty 
providers and hospitals for admission and discharge. 
• Provides training on medical disease, treatments & medications to clients and staff, as 
needed.
• Conducts medication reconciliation between psychotropic and medical medications, 
particularly after patient hospitalizations. 
• Attends and provides consultation at team meetings.
• Facilitates the ordering of toxicology collection supplies (ie. POC cups, Oral Swabs. Test 
strips) for the organization.
• Liaisons with key laboratory contacts at Quest Diagnostics and LabCorp as well onsite 
medical provider Community Health Center.
• All other duties as assigned.
 

Principal Customers:

Internal - Clients, CMHA clinicians, case managers and medical staff; 
DMHAS, Beacon Health Options, Quest Diagnostics, LabCorp, CHC, All American Screening, CLIA, 
hospitals, primary and specialty care providers and other agencies
 

Critical Work Relationships:

All clinical and medical staff at CMHA; medical staff from primary 
care and specialty care providers. 

Education:

Associates Degree in Nursing/Healthcare Administration or other related 
health and human services field or the equivalent experience. 
 

Credentials and Licenses:
LPN Licensure in the State of Connecticut. 
 

Experience:

• Five (5) years nursing experience in a healthcare setting. 
• Experience in behavioral health preferred. 
• Minimum of two (2) years in health care/nursing management 
capacity. 
• Intermediate experience with Microsoft Office products including 
Word and Outlook. 
• Experience with Electronic Medical Record (EMR) system, which 
includes appointment scheduling, authorization tracking, 
assessments, treatment plans, progress notes and discharge 
summaries. 
Competencies: • Ability to apply knowledge of Health Insurance Portability and 
Accountability Act Privacy and Security regulatory and provisions 
(HIPAA). 
• Organizational ability to balance priorities according to workload 
constraints and conflicting timelines. 

• Maintain composure under pressure.
• Accurately assess client health care/wellness needs and their 
relationship to psychiatric condition. 
• Knowledge of psychiatric, substance abuse and medical disorders, 
their symptoms and best practice courses of treatment. 
• Knowledge of age appropriate developmental milestones specific to 
population served. 
• Conduct self professionally and collaboratively with multidisciplinary teams. 
• Strong written and verbal communication skills. 
• Ensure the confidentiality of client information and records in a 
manner consistent with professional and agency codes of ethics. 
• Awareness of scope of nursing practice, professional boundaries, 
medical testing apparatus and all relevant licensing and accrediting 
agencies such as DCF, DPH, DMHAS and Joint Commission. 
• Awareness/sensitivity to all types of issues related to client 
diversity, including cultural, ethnic, language, gender, sexual 
orientation, gender preference, physical handicap and spiritual 
diversity. 

 

Leadership Competencies: Behavioral Skill Sets

Resource Management:
Ensures adherence to CMHA budget; through intentional utilization of external resources, grants, implementation of revenue generating projects, and collaborates interdepartmentally for best practice.
Staff Management:
Sets high, attainable standards and expectations for staff. Directs assigned departments by defining expectation. Responsible for talent acquisition. Provides team feedback through individual and group supervision. Models a collaborative culture and encourages discretionary effort. Addresses and resolves employee relations issues. Provides training consistent with current and future job requirements.
Quality & Compliance:
Ensures adherence to all policies and procedures and the organization’s Mission & Values. Maintains knowledge of and adherence to legal and regulatory requirements and includes information in ongoing employee education. Participates in the development and implementation of new programs, protocols, and processes.
Customer Service/Relationship Management:
Maintains a professional, courteous, and positive demeanor in all interactions. Works collaboratively, participates in achieving common goals, shares knowledge and expertise. Conveys information clearly, listens with empathy, and accepts constructive feedback.
Professional Development:
Engages in and sustains professional affiliations. Stays current with knowledge, skills, and credentials by participating in seminars, conferences, and other educational opportunities. Reinforces new learning and development in routine supervision and oversight. Actively seeks out new information and monitors industry trends to deepen expertise in their field. Cultivates a mindset rooted in continuous learning and growth. 
Strategic Planning:
Drives organizational growth by setting innovative goals and evaluating operations, leveraging strong analytical and communication skills to implement adaptive, high-impact strategies and monitor performance outcomes.
Community/Public Image:
Acts as a visible and effective ambassador for CMHA, actively participating in community and industry affairs to promote and enhance the agency's public image. Coaches and empowers staff to engage meaningfully in local, state, and national initiatives relevant to the organization’s mission. Maintains a deep understanding of emerging trends, policies, and developments that impact the organization and the communities it serves. Approaches every interaction, internal and external, with knowledge, passion, and purpose.
Personal Leadership:
Guided by the ten (10) principles of personal leadership, fosters self-awareness, builds and maintains professional relationships. Focuses on continuous learning and development and strives for improvement and inspires others to do the same. Takes responsibility for one’s actions and outcomes.

1. Be in the Moment

2. Be Authentic & Humanistic

3. Volunteer Discretionary Effort Constantly

4. Model High Performance-Desired Behaviors that Drive Desired Results

5. Respect and Leverage Separate Realities

6. Be Curious vs. Judgmental

7. Look in the Mirror First - Be Accountable

8. Have Courageous Conversations

9. Provide Timely, Clear, and Specific Performance Expectations and Feedback, and

10. Teach, Coach, and Mentor - Spend at least half your time developing others.