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Job Description
Job Id:
319
# of Openings:
1
Hotel Guest Service Representative
Location: Residence Inn
Hammond, IN 46324
We are seeking a friendly and professional Hotel Guest Service Representative to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable stay.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Respond promptly to guest inquiries, requests, and complaints, ensuring guest satisfaction.
- Provide information about hotel services, amenities, and local attractions.
- Manage reservations and room assignments using the hotel’s property management system.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready and issues are resolved quickly.
- Handle billing and payment processing accurately.
- Maintain a clean and organized front desk area.
- Follow hotel policies and procedures to ensure safety and security of guests and staff.
- Assist with other front desk duties as needed.
Qualifications
- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong organizational and multitasking abilities.
- Proficiency with computer systems and reservation software.
- Flexibility to work various shifts, including weekends and holidays.
Work Environment
This position requires standing for extended periods and working in a fast-paced environment. The Hotel Guest Service Representative will interact with guests, staff, and management regularly to ensure smooth hotel operations.
Join One of Northern Indiana's Leading Hospitality Groups
We are a rapidly expanding hospitality group in Northern Indiana, operating Marriott, Hilton, and IHG brands. With new properties in Kentucky and Mishawaka, we offer numerous opportunities for growth. If you’re passionate about service and career development, we promote from within and invest in our people—so you can build your future with us.
JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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