The Opportunity  

The Student Athlete Injury Claims Coordinator is responsible for the administration and coordination of insurance claims related to student athlete injuries. This position serves as the primary liaison between student athletes, athletic trainers, University departments, medical providers, and insurance carriers to ensure timely reporting, accurate processing, and effective resolution of claims.

The coordinator advocates for student athletes throughout the claims process while ensuring compliance with university policies and regulatory requirements.

Essential Functions 

Claims Administration

• Coordinate the full lifecycle of athletic injury claims, including intake, documentation, submission, tracking, and closure.

• Ensure timely and accurate reporting of injuries and claims to insurance carriers.  Monitor claim status and resolve issues such as delays, denials, or incomplete documentation. 

• Maintain accurate and confidential records in compliance with University and regulatory standards. 

Student Support & Communication

• Serve as the primary contact for student athletes regarding injury-related insurance claims. 

• Provide clear guidance on claims processes, coverage, and next steps.

• Communicate regularly with athletic trainers and athletics staff to ensure timely reporting and coordination. 

Insurance Coordination & Advocacy

• Work with insurance carriers to ensure proper adjudication of claims under athletic injury coverage. 

• Assist students in navigating coordination of benefits between personal medical insurance and University-provided athletic coverage. 

• Advocate on behalf of student athletes with insurers and medical providers to resolve billing discrepancies.

• Intervene proactively to prevent accounts from being sent to collections. 

Compliance & Documentation

• Ensure all required releases, authorizations, and mandatory documents (including HIPAA-compliant forms) are obtained and properly maintained. 

• Facilitate access to medical and billing information necessary for claims processing while ensuring confidentiality. 

• Protect patient confidentiality and adhere to all HIPAA regulations.  

• Perform with the highest standard of professionalism and ethical decisions in accordance with university, departmental, NAIA, and NCAA regulations, policies, and procedures. 

  Collaboration & Risk Mitigation

• Coordinate with Campus Health Services, Legal, Athletics, and other University departments. 

• Analyze claims trends and assist in identifying opportunities for injury risk mitigation. 

• Support Athletics in developing strategies to reduce claims frequency and cost.  Support team members in Insurance Services.

Perks Await You at Embry-Riddle!   

• Generous Time Off: Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day. 

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. 

• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period. 

• Personal Leave: Relax with 12 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.  

Required Education & Experience 

• Bachelor’s degree in healthcare administration, business, risk management, or equivalent experience. 

• Minimum of 2–4 years of experience in insurance claims management, healthcare billing, or related field.

Required Knowledge, Skills & Abilities 

• Knowledge of medical insurance processes, including coordination of benefits and secondary coverage (claims stacking). 

• Understanding of HIPAA regulations and confidentiality requirements. 

• Strong verbal and written communication skills. 

• Demonstrated ability to manage multiple tasks with accuracy, urgency, and attention to detail.

• Strong problem-solving and organizational skills. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Customer-service orientation with a focus on supporting student athletes. 

Preferred Qualifications

• Experience in collegiate athletics, higher education, or sports medicine environment. 

• Familiarity with athletic injury insurance programs. 

• Experience working with medical providers and insurance carriers. 

Physical Requirements 

• Ability to work in a standard office environment. 

• Prolonged periods of sitting and working at a computer.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311632. Please attach all relevant materials to your application when you apply online. Complete submissions include: 

• Cover letter 

• Full CV 

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) 

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.  

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact [email protected] and should not reach out to hiring managers or staff.