Job Description
Good organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize.
Familiar of US Healthcare workflow, healthcare related applications, HIT terminology, patient care environments.
Able to troubleshoot and resolve technical issues
Ability to communicate with diverse audiences
Familiar with mid-high level technical concepts
Exposure on interaction with international clients (USA).
Hands on experience on application/ product support.
Basic understanding of troubleshooting / analytical skills
Awareness of ITIL concepts like Incident Management, Problem Management, Change Management, Knowledge Management, etc.
Experience with SQL queries, MS SQL Server, T-SQL etc.
Has good level software support experience