Online Account Processor

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The Online Account Processor facilitates the opening of new deposit accounts through digital channels and mitigates risk by diligently evaluating accounts for potential fraud while providing excellent member service. Essential Responsibilities: Process new deposit account applications while providing excellent member service and following GECU processes, procedures, and meeting service level agreements Check status of assigned applications and follow up with members on outstanding items such as additional documentation, funding, etc. Respond to both member and internal team member inquiries, such as status of the application, in a professional manner Email member onboarding communication, adhering to basic service level agreement standards Collaborate with internal departments to mitigate risk and potential fraud Promote online banking and digital services during member interactions Perform other duties to support the Digital Delivery Department as necessary Education and Experience: High school diploma or GED required Prior experience in a financial institution or related industry preferred Prior knowledge of deposit accounts preferred Knowledge, Skills, and Abilities: Demonstrate a high level of attention to detail Proficient verbal and written communication skills to interact effectively with members Time management and organizational skills needed to complete follow ups in a timely manner Basic computer and data entry skill At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off -paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer