Systems Sales Order Processing & Administration Support

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

RESPONSIBILITIES

• Manage, supervise, and support the full customer order processing workflow for Systems, Products, and Service Sales
• Identify process inefficiencies and implement improvement initiatives to enhance operational performance
• Execute and drive solutions to optimize sales order processing efficiency
• Prepare and present quarterly reports on Sales Order Processing performance for the Sales Department
• Ensure all Sales order processing activities comply with Yokogawa global standards, procedures, and regulatory requirements
• Coordinate with vendors to manage quotation updates, revisions, and accuracy
• Support customers with queries and ensure a timely response.
• Support the finance  department with customer payment  queries and tracking.
• Ensure order intake sheet is maintained (this includes ensuring back-end formulas are functional) and data is tracked correctly.
• Interdepartmental support with queries.
• Providing and following up on delivery times for customer orders
• Participate in internal and external audits, ensuring required documentation is available and compliant for Systems Sales
• Deliver training and support to internal teams on key systems (SAP, D-Procure, Yoda, CRM)
• Ensure all QMS procedure changes are kept track of and that the team is made aware of the changes and the affected system.
• Arrange team meetings when requested and take minutes.
• Complete leave schedules when requested for the team.
• Assist team members with material part number queries on SAP.
• Create Inter-company (Angola) proposals.
• Process Inter-company (Angola) orders.
• Support with Inter-company (Angola) vendor queries.
• Support the Sales Manager with queries and operational requirements.
• Build and maintain strong relationships with global affiliates.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.  We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.  We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.  Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!