CX Vendor Manager Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Vendor Manager Lead based in the United States.

This role sits at the intersection of customer experience strategy, vendor governance, and operational execution, ensuring outsourced support partners deliver consistent, high-quality service at scale. You will lead the oversight of multiple BPO relationships, shaping performance standards, monitoring service delivery, and driving continuous improvement across the customer support ecosystem. Acting as both a strategic leader and hands-on operator, you will guide a team responsible for vendor performance management while partnering closely with internal CX, operations, and workforce planning teams. The role requires strong analytical capability, commercial judgment, and the ability to influence both internal stakeholders and external partners. You will be responsible for transforming vendor relationships into high-performing extensions of the business, ensuring alignment with customer experience goals. This is a high-impact leadership role with visibility across CX leadership and a direct influence on service quality, efficiency, and scalability.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Vendor Manager Lead based in the United States.

This role sits at the intersection of customer experience strategy, vendor governance, and operational execution, ensuring outsourced support partners deliver consistent, high-quality service at scale. You will lead the oversight of multiple BPO relationships, shaping performance standards, monitoring service delivery, and driving continuous improvement across the customer support ecosystem. Acting as both a strategic leader and hands-on operator, you will guide a team responsible for vendor performance management while partnering closely with internal CX, operations, and workforce planning teams. The role requires strong analytical capability, commercial judgment, and the ability to influence both internal stakeholders and external partners. You will be responsible for transforming vendor relationships into high-performing extensions of the business, ensuring alignment with customer experience goals. This is a high-impact leadership role with visibility across CX leadership and a direct influence on service quality, efficiency, and scalability.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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