CRM Team Leader

Are you a customer-centric leader with a passion for delivering exceptional service and leading high-performing teams? MG Motor is looking for an experienced CRM Team Leader to oversee our customer engagement operations, enhance service quality, and drive continuous improvement across the customer journey.

The CRM Team Leader will be responsible for leading and managing the CRM and call center team, ensuring the delivery of outstanding customer service across all customer touchpoints. The role requires strong leadership, operational excellence, analytical capabilities, and a solid understanding of automotive customer service processes.