Operations Manager

General Overview

We are looking for a Dental Practice Operations Manager to join our practice! As a growth-orientated Dental Operations Manager, you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice. 

What sets us apart?
• Invest in yourself: Health and vision coverage options working 24 hours a week and PTO offered working 30 hours a week. Salary starting at $XXX based on experience with bonus opportunities and a $XXX sign on bonus paid out at 60 days
• Retirement Plan: We invest in your future!
• Professional Growth: We champion professional development. You’ll have opportunities to learn, grow, and interact with other Office Managers.
• Team Spirit: Thrive in a collaborative, team-oriented environment where your contributions are valued and your voice is heard.

Your role:

Strategic leadership:  

• Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success. 

• Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice. 

• Identify and act on opportunities to expand services, increase patient access, enhance retention and drive production and collections. 

• Leverage data insights to inform decision-making and support long-term practice success. 

Team Leadership & Development: 

• Hire, train, coach, and develop all employees in the practice. 

• Facilitate meetings and inspire and empower the team to embrace a growth mindset. 

• Encourage professional development opportunities for team members, aligning with both individual and practice goals while staying well-versed in Imagen University courses.

Patient Experience: Engagement & Marketing 

• Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection and follow up care. 

• Monitor patient feedback and leverage tools to improve satisfaction, clinical quality, patient retention through a 5-star experience, and online reputation. 

• Follow up with unscheduled treatment cases to drive reactivation and treatment completion. 

• Own in-practice responsibilities critical to campaign success, such as online booking readiness and lead conversion.   

• Lead local marketing initiatives and monitor performance  

Operational & Revenue Cycle Management (RCM) 

• Take full accountability for front desk operations, ensuring excellence in scheduling, insurance verification, financial conversations, billing accuracy, and collections. 

• Audit daily workflows for compliance and consistency with Imagen policies; retrain team as needed. 

• Ensure patient credits, refunds, claims, and cash deposits are processed accurately and payments are collected at time of service. 

• Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system (DPMS). 

Financial Partnership & Practice Performance: