Director, Customer Retention

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Retention based in United States.

This is a senior leadership role responsible for building and scaling a high-impact customer retention organization within a fast-growing SaaS environment. The position focuses on transforming customer care and support functions into a proactive, revenue-protecting retention engine. You will own the strategy and execution of customer lifecycle initiatives that drive activation, reduce churn, and improve long-term customer value. The role requires a strong blend of operational rigor, strategic thinking, and people leadership across large, distributed teams. You will collaborate closely with Product, Customer Success, Support, and Marketing to ensure a seamless customer journey and continuous value realization. This is a highly visible role where your work directly influences retention, revenue growth, and overall customer experience at scale.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Retention based in United States.

This is a senior leadership role responsible for building and scaling a high-impact customer retention organization within a fast-growing SaaS environment. The position focuses on transforming customer care and support functions into a proactive, revenue-protecting retention engine. You will own the strategy and execution of customer lifecycle initiatives that drive activation, reduce churn, and improve long-term customer value. The role requires a strong blend of operational rigor, strategic thinking, and people leadership across large, distributed teams. You will collaborate closely with Product, Customer Success, Support, and Marketing to ensure a seamless customer journey and continuous value realization. This is a highly visible role where your work directly influences retention, revenue growth, and overall customer experience at scale.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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