Aftersales Specialist GMICA
Job Description
Job Description
Hybrid
This role is hybrid and requires on-site presence 3 times per week.
What you will do (responsibilities)
Coordinate the relationship between GMICA and the dealer network in Aftersales data requirements & reporting, ensuring alignment with GM policies according with due dates and time frame defined.
Lead monthly aftersales market reviews, manage the aftersales marketing budget, support pricing and promotional actions, and build annual and monthly sales forecasts.
Monitor wholesale and retail performance through BI and SAP tools, including orders, billing, back orders, pricing, availability, inventory, and month-end sales mix compliance.
Standardize and optimize aftersales processes, manage special projects, and provide reporting and Power BI support across Colombia, Peru, and Chile.
Execute the parts commercial strategy with assigned distributors, supervise sales and inventory performance, ensure compliance with brand standards, and identify growth opportunities.
Your skills and abilities (required qualifications)
Advanced English, advanced Microsoft Office, advanced Power BI, and strong digital tool proficiency.
Technical knowledge of automotive parts, inventory management, negotiation, customer management, sales and marketing strategies, automotive market dynamics, and KPI management.
3+ years of experience in technical, administrative, or commercial roles.
University degree required, preferably in Mechanical or Automotive Engineering.
Strong interpersonal skills, organization, teamwork, ability to work under pressure, and learning agility.
What can give you a competitive edge (preferred qualifications)
Experience working with dealer or distributor networks in aftersales, parts, or service operations.
Experience building dashboards, reports, and business presentations for commercial decision-making.
Exposure to pricing, forecasting, inventory planning, and incentive program management.
Regional coordination experience and the ability to work cross-functionally with internal teams, suppliers, and the dealer network.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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