Risk and Control Specialist – Bank Operations

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes.

As the Risk & Controls Specialist, you will be joining a dedicated group pf Bank Operations professional where customer needs are top of mind. The Bank Operations Risk & Control Specialist support the design, execution, and ongoing monitoring of the Bank’s operational risk and control framework. The role partners closely with Operations, Fraud, Compliance, Risk and Technology teams to ensure risks are identified, controls are effective, and regulatory obligations are met.

Position Responsibilities:

• Support the execution of the Bank Operations’ Risk & Control Programs, including: Process Criticality & Inherent Risk Assessments (PCIRA), Risk & Control Self-Assessment (RCSA), and control testing.

• Assist in ensuring controls align with internal policies and external regulatory expectations to assess Bank Operational risks and controls and identify potential gaps or improvement opportunities.

• Support issue management and remediation and assist in reviewing and validating control remediation to ensure issues are effectively addressed.

• Support and execute regulatory reporting and compliance activities, including AML, FATCA/CRS, and other regulatory requirements.

• Support internal and external audits, SOX testing, and regulatory examinations, including responding to inquiries, coordinating evidence, and supporting walkthroughs.

• Support review of control reports and access management tasks.

• Build strong relationships across Bank Operations and partner teams to enable effective risk management and governance practices.

Required Qualifications:

• 3-5 years of experience in Risk or Audit, Operations, or Business Support within a financial services environment

• Strong understanding of operational risk, internal controls, and regulatory expectations (e.g., AML, SOX, access controls)

• Strong analytical, problem-solving, and investigative skills with attention to detail

• Strong written and oral communication skills, ability to effectively communicate ideas and recommendations

Preferred Qualifications: 

• Ability to work independently, manage multiple priorities, and navigate ambiguity

• Prior experience to control testing supporting audit engagements, regulatory reviews, or compliance reporting is strongly preferred.

When you join our team: 

• We’ll empower you to learn and grow the career you want.  

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street NorthHybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.