Product Operations Manager
Job Description
🚀 About Borderless
Borderless is simplifying the complexity of global immigration, starting with the UK.
Immigration is one of the most important - and most broken - systems in the global economy. It’s shaped human history, yet businesses and individuals hit friction at every turn, and government policy lurches with the political cycle.
Our vision is simple: a world where borders are no longer barriers, empowering the ambitious, wherever they are.
Backed by Entrepreneur First and Backed.VC, we’re already supporting 600+ businesses, 15,000+ workers and scaling fast into new sectors and markets.
Around 25% of our workforce is sponsored, and we proudly offer visa sponsorship as part of our hiring process.
🔥 Role: Product Operations Manager
We’re looking for a Product Operations Manager to lead operational automation across Borderless. This is a high-impact role designed to reduce manual work, optimise processes, and deliver operational efficiencies while deploying innovative AI and automation tools.
You’ll work closely with the Product Lead, Ops Engineer, and Product Manager to understand workflows across the caseworker and operations teams and identify opportunities to automate, streamline, and scale. This is not a traditional operations role — you will experiment, innovate, and move fast to build the future of operational excellence.
🚀 Success Definition
6–12 Month Outcomes:
Automate key operational workflows to reduce manual errors and cost to serve
Shorten time to value for processes across the business
Own a roadmap of operational automation and agent deployment
Top 3 Priorities:
Use AI and automation to achieve the following:
Reduce manual errors
Reduce cost to serve
Reduce time to value
90-Day Ramp:
30 days: Deeply understand workflows and ship initial automations/quick wins to reduce manual effort
60 days: Scale automation output (multiple automations/agents live), address key bottlenecks, and improve core processes
90 days: Deliver clear, measurable efficiency gains (cost, time, errors reduced) and take full ownership of the automation roadmap
🧠 What Great Looks Like
You’ll excel in this role if you combine innovation, technical aptitude, and operational ownership:
5+ years in automation, product ops, or similar roles
AI-forward is essential, comfortable experimenting with new tools (e.g., Claude Code, Make, Replit etc)
Urgent and fast-moving: shipping 5–10 automations/agents per week
Strong communication skills are essential for success in this role — the ability to express ideas clearly and succinctly, as well as confidently influence and push back when needed. Alongside this, the role requires a hands-on approach, working directly with engineering and managing multiple projects simultaneously.
Strong systems thinker; able to design solutions, not just implement them
Owns operational efficiency: reduces manual errors, cost-to-serve, and time-to-value
Nice-to-Haves:
Background in product, engineering, or operations
What we are not looking for:
Traditional, incremental operations mindset
Resistant to experimentation or rapid iteration
Not leveraging AI or automation as core to the role
🧪 Interview Process
30 minute screening call with Talent
45 minute interview with the Hiring Manager
Take Home Task
Final onsite interview
💯 Benefits
🏢 3 days in office, 2 days remote
🌮 Monthly company in-office lunches
🕺 Monthly company team events
✈ Annual offsite (our last one was in Palma!)
👩⚕️ Comprehensive private medical insurance
Holidays & Remote Work
✈ 25 days holiday each year + 3 days between 25th December and 31st January, plus bank holidays
💻 1-week work-from-anywhere policy
Growth & Development
📚 £500 annual Learning & Development budget
📈 6-month performance reviews and promotion opportunities
Equipment & Other Perks
🖥️ Laptop and peripherals — whatever you need to work effectively
🚲 Cycle to Work scheme
💰 Employer pension contributions via Smart Pension
💬 Access to Spill (mental health support)
👟 Gym in Shoreditch Exchange
☕️ Onsite barista