Business Development Account Manager (AM) FT
Job Description
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.
EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Learn more at ehncanada.com
Be part of the work that’s changing lives.
Overview:
The Business Development Account Manager (AM) is responsible for nurturing communication with active clients and identify opportunities to drive business growth, playing a vital role in building revenue and strategy and fostering sustainable client relationships. Working directly with our Business Development Directors, this role involves understanding and managing client needs on a day-to-day basis, developing tailored solutions, and presenting them effectively. The AM works closely with sales, admissions, operations, marketing, admissions, and client care teams to ensure customer satisfaction and retention. Additionally, they analyze market trends and competitor activities to identify new opportunities and meet targets. Strong communication and interpersonal skills are essential, as the AM acts as the primary point of contact for clients, ensuring their needs are met while fostering long-term partnerships.
Salary: $80,000.00 - $95,000.00 annually, plus bonus/commission.
Responsibilities:
Strategic functions include:
- Develop and maintain long-term relationships with key clients and stakeholders to foster loyalty and trust.
- Collaborate with leadership to define business objectives and strategies that align with overall company goals, including business planning and forecasting to support strategic selling plans.
- Work with the Transition team for new accounts and managing the onboarding process
- Craft tailored solutions and value propositions that address specific client challenges and needs.
- Identify and prioritize high-value accounts to focus efforts on the most promising opportunities.
- Research and analyze market trends, customer needs, and competitor activities to identify growth opportunities.
- Providing advisory, reporting and process enhancement recommendations for new business strategies and approaches
- Participating in Professional Development Plans (IDP) for career growth
Tactical functions include:
- Conduct regular meetings and check-ins with clients to understand their needs and gather feedback.
- Working with the account Directors, develop overall strategy, create and present proposals, finalize contracts, and build pricing models for clients.
- Work with internal teams (BD, marketing, admissions, operations, and client care) to ensure client requirements are met effectively.
- Monitor account performance, analyze results, and adjust tactics as necessary to meet or exceed goals.
Requirements:
- Primarily working out of the Toronto, ON National Office.
- Travel – May be required to travel to client locations, Regional Canada locations, National Office (Toronto, ON), and North American conference locations
Qualifications:
- Minimum of 3 years Enterprise Account Management experience with a proven track record of achieving results
- Post-secondary education in business related discipline preferred
- Demonstrated success in business development, account management and exceptional customer service skills
- Proven experience in building and delivering strong sell-in presentations to team members including Directors up to Vice President of Business Development
- Experience in healthcare or mental health sectors preferred.
Skills:
- Experience collaborating for results, working in a fast-paced environment, great organizational skills and demonstrated positive leadership style
- Able to interface internally at all levels within the company with optimism, tact, resilience and diplomacy
- Demonstrated ability/skills to balance multiple projects involving large revenues and a high degree of complexity.
- Ability to function independently with little or no supervision as well as working effectively in a team environment, superior organization and time management.
- Strong sales leader with a high level of emotional intelligence, analytical skills, verbal and presentation skills, and the ability to form lasting relationships.
- Computer literacy, including strong competency in Salesforce, PowerBI, Excel, Word, Outlook, PowerPoint, Visio or similar programs.
Employee Benefits and Perks:
- Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
- 24/7 Employee Assistance Program through GreenShield Health
- Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
- Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
- Access to in-house fitness facilities or discounted gym memberships
- Exclusive discounts through Perkopolis on entertainment, insurance, and more
- Opportunities for personal and professional growth through our Education Support Assistance program
- Supportive relocation opportunities due to our nationwide presence
- Defined Benefit pension plan with up to a 4% employer contribution
- Maternity and parental leave top-up
- Discounts available at Kids & Co. Daycare.
Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
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