CLIENT SUCCESS MANAGER I - (CSMI)

Apply today to join Coreforce, where your Client Success expertise makes a real impact.  

Join Our Team as a Client Success Manager I - (CSM I)

Company: Coreforce
Location: Atlanta, GA (Headquarters)
Job Type: Full-time
Salary: Based on Experience

Company Overview:
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Client Success Manager I (CSM I) – Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here:

• Flexible hybrid schedule 
• Free chef-inspired lunch Mon–Thu 
• 15 PTO days + floating holiday
• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.   
• Annual bonus and tuition reimbursement
• Career growth in a fast-growing, mission-driven company
• Collaborative, purpose-driven culture

Responsibilities:

• Serve as the primary Client Success contact for Tier 4 public safety agencies.
• Execute quarterly digital touchpoints with assigned accounts.
• Initiate renewal strategy planning 12–18 months in advance.
• Process quotes, purchase orders, and sales orders.
• Responsible for early risk identification, development and coordination of risk mitigation plans.

Qualifications:

• 3+ years in Client Success, Account Management, or customer-facing SaaS roles
• Experience executing digital engagement or scaled customer success programs
• Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement
• Ability to identify customer risk indicators and proactively initiate engagement
• Travel expectation: 5–10%

Coreforce is an equal opportunity employer committed to diversity and inclusion.