Assistant Practice Manager

Arbor Therapy is a leading provider of therapeutic services dedicated to enhancing the lives of individuals in the East and West Valley of Phoenix. We specialize in delivering high-quality occupational, speech and physical therapy services to children and adults. Our team is committed to making a positive impact on the lives of our clients by helping them achieve their fullest potential.

The Assistant Office Manager will lead and support the reception team, as a working manager in the front office. This person will support the Office Manager in the day-to-day operations and flow of the clinic to boost efficiency and productivity. In addition, the Assistant Office Manager uses conflict resolution, problem-solving techniques and empathy to handle staff and client concerns. The Assistant Office Manager must be an effective time manager, have meticulous attention to detail, and have excellent organization skills. This person requires strong communication abilities and fantastic customer service skills.

Responsibilities:

• Assist the Office Manager in managing room availability changes, staff call-outs, & annual reviews
• Point of contact for all questions and concerns in the front office
• Assist with training new administrative staff in all reception duties
• Provide backup for all reception duties
• Monitor daily schedules to ensure all appointments are updated appropriately
• Travel between locations for coverage of administrative staff and the site Office Manager as needed
• Develop a strong working rapport with other teams to carry out a smooth client experience
• Cross train in scheduling, intake and authorizations for coverage
• Complete required compliance training
• Follow all HIPAA rules and regulations
• Perform other duties as assigned

Added experience:

• One year of supervisory experience is preferred
• Prior experience working in a healthcare front office preferred
• Knowledgeable in Microsoft Office, specifically Word, Excel & Outlook
• Reads, writes, understands, and speaks English proficiently
• Bilingual in Spanish preferred
• High school diploma or GED required

 

About Arbor Therapy:

We are a growing multi-disciplinary company offering PT/OT/ST/Feeding therapy, in clinic, community-based, and teletherapy. We have multiple locations with plans to open additional locations in the near future. Our referral base is strong and far-reaching.

We love to give back to the community and have a fantastic therapy team. Come join us!!

Arbor Therapy is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We foster the same inclusion both within our company and our stakeholders and partners.