Healthcare Support Specialist (Crestview)

Job Id:  478 # of Openings:  1

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• Welcomes and greets all patients and visitors, in person or over the phone. 
• Registers walk-in new patients and updates and verifies existing patient demographics by collecting detailed patient information, including personal and insurance or financial information. 
• Checks patients in through intake facilitating patient flow by notifying the provider of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff. 
• Schedules in house MRI’s and referrals.  
• Scheduling and rescheduling of future patient appointments. 
• Collecting patient copays, coinsurances, and allowable payments and reconciling these payments at the end of each day in your daily batch ledger. 
• Verifying Insurance 
• Prepping Clinic Schedules  
• Responds to patients, prospective patients, and visitors' inquiries courteously. 
• Protects patients’ rights by maintaining confidentiality of personal and financial information. 
• Keeps office supplies within the clinic adequately stocked by anticipating inventory. 
• All other duties as assigned.  

• Maintaining a consistent positive attitude and cheerful demeanor.  
• Communicate Effectively 
• Ability to work in a fast-paced environment 
• Multi-tasker 
• Attention to detail 
• Teamwork / Collaboration 
• Ability and desire to learn new things and improve processes 
• Ability to listen and understand patient and provider concerns 
• Self and situational awareness 

• High school diploma or equivalent 
• Medical Experience Preferred 
• 6 months, plus of relevant experience scheduling in a medical office environment 
• Experience working with medical EHR, Athena experience preferred. 
• Experience in Orthopedics or Pain Management is a plus 

• Travel to cover different locations may be required 
• Able to stand and sit for extended periods of time 
• Able to lift 25 pounds or more