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Position Summary:
Field Service Technician to provide on-site service and installation support for AMF equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA.
The ideal candidate would have a minimum of three years of experience in the food industry working on industrial packaging, industrial slicers and/or industrial ovens, and proofing technology.
Primary Responsibilities
· Supervise mechanical and electrical installation of equipment.
· Service and maintenance of existing AMF equipment.
· Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of AMF equipment.
· Review spare parts needs for customers, and interface with Inside Sales reps to coordinate customer needs in parts.
· Act as a technical resource for the customer to operate AMF equipment at maximum potential.
· Identify and communicate new equipment opportunities to the outside sales force.
· Phone troubleshooting for customer breakdowns.
· Conduct occasional trips to AMF and AMF locations to participate in equipment review, final assembly, and checkout.
· Create weekly activity reports, detailed technical reports from each customer site visit, and weekly expense reports.
· Provide feedback to engineering for technical problem solving
· Promote parts, kits, and service for all AMF-installed equipment.
Essential Requirements
- Three (3) years of field service experience in the food/beverage/ bakery or packaging industry
- Five (5) years of electrical and mechanical experience in a high-speed bakery or other automated process equipment environment
- 75% travel required in North America and international
- Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLC's, OIT's, etc.
- Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus, and associated communication software.
- Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed.
- Proficiency and troubleshooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics, and electrical circuits.
- Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair, and re-assemble mechanical devices
- Proper written and verbal communication skills to interact professionally with engineering, sales force, and customers
Working Conditions:
- Extensive travel every week
- In general, trips will average 5 to 6 days however some installations may require technicians to be away for 2 to 3 weeks at a time.
- Every effort is made to allow technicians to come home for a short break if installations go beyond 2 weeks. Distance and practicality of travel may impact this joint decision.
- Typical days at customer sites will last from 8 to 12 hours with occasional 24-hour day/ night shift patterns
- Commercial Wholesale bakeries can be loud, hot, and stressful at times
- Personal tools and diagnostic equipment required
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