Field Service Engineer (Prepared Foods)

Are you ready to take ownership of key customer relationships and deliver world-class service?

JBT Marel is looking for a highly skilled and customer-focused Field Service Engineer to support our Key Accounts. In this role, you will act as the primary technical contact for strategic customers, ensuring high-quality service delivery, strong communication, and proactive support across service, repairs, and aftermarket activities.

This is a dynamic, hands-on position combining technical expertise, customer engagement, and service coordination — ideal for someone who thrives in a fast-paced, customer-facing environment.

What you’ll be doing

• Act as the main technical contact for assigned Key Accounts, managing service requests and ensuring timely quotation and scheduling
• Support the wider field service team with breakdown and maintenance activity
• Carry out installation, maintenance, troubleshooting, and repair of equipment at customer sites
• Review service and inspection reports, identify required repairs, and prepare detailed quotations including spare parts
• Track and manage spare parts orders and service activities (PRoCARE and non-PRoCARE) through to completion
• Support customers with technical queries and provide guidance on maintenance, operation, and performance improvements
• Identify opportunities for upgrades, service agreements, and aftermarket solutions, supporting commercial growth
• Monitor equipment performance, analyse trends, and implement proactive improvements including predictive maintenance initiatives

About You

You are a proactive and customer-oriented engineer who takes ownership and builds strong relationships with key stakeholders. You enjoy solving complex technical challenges while ensuring excellent service delivery and communication.

You’ll bring:
• Strong problem-solving skills with a structured and analytical approach
• Excellent communication skills, both technical and customer-facing
• A proactive mindset with the ability to manage multiple priorities
• Strong organisational skills and attention to detail
• A commitment to safety, quality, and continuous improvement
• The ability to work independently while collaborating with global teams

Experience & Education

• HND, City & Guilds, or equivalent qualification in Mechanical or Electrical Engineering
• Proven experience as a Field Service Engineer or similar role within manufacturing or food processing environments
• Strong mechanical expertise with electrical troubleshooting capability
• Experience working directly with customers in a service or technical support capacity
• Ability to read and interpret technical drawings and documentation
• Experience using service management systems (e.g. Salesforce) and Microsoft Office tools
• Full UK driving licence, valid passport, and relevant safety certifications

What’s in it for you

• A key role supporting strategic customers and high-value service operations
• A varied and hands-on position combining technical work and customer engagement
• Opportunities to contribute to continuous improvement and digital service initiatives (e.g. Omniblu)
• Ongoing training and development within a global organisation
• A collaborative and supportive team environment
• The chance to work with industry-leading food processing technology

Who we are

JBT Marel is a global leader in food processing technology, delivering innovative solutions that help customers improve efficiency, quality, and sustainability across the food industry.

Interested?

If you’re ready to take on a high-impact role supporting key customers and delivering technical excellence, we’d love to hear from you.

🌐 Learn more: www.jbtmarel.com
🔗 LinkedIn: https://www.linkedin.com/company/jbtmarel/

#LI-CM1

#LI-REMOTE