Applicant - Customer Service/Sales

- Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base

- Identify and relate with various customer needs and scenarios

- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

- Offer new products that will showcase a holistic package of benefits to strengthen customer branding, increase customer revenue and productivity

- Remain updated in client and industry led processes, technology applications, utilities, and products

- Utilize various client based tools and applications for customer management and servicing

- Transfer customers to appropriate departments when required

- Conduct data entry, documentation, and case management

- Work and partner with others within a team-based environment

- Achieve and maintain required metrics and goals

 

Education Qualification - High school Diploma / Graduate any will do.

Minimum 6 months of experience in Sales (any industry).

Excellent verbal and written communication skills.

Strong problem-solving skills and ability to work in a team-oriented environment.

 

• Flexible to work in rotational shifts, including night shifts, weekends, and public holidays.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “[email protected].