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Technical Program Manager (Card Issuance)
New YorkPosted 2 weeks ago
Full-timehybrid
Job Description
Technical Program Manager (Card Issuance)
Department: Growth
Employment Type: Full Time
Location: New York
Description
As a Technical Program Manager (TPM) for Card Issuing, you will be the linchpin that drives the execution of our cutting-edge card issuing product roadmap. Your primary responsibility is to bridge the gap between business strategy, product vision, and engineering delivery.
This role is critical to scaling our card program, ensuring that complex, multi-functional initiatives—from integrating partners to launching new card features—are delivered efficiently, on time, and with high quality. You will navigate the unique challenges of the financial and payments ecosystem, turning complex technical dependencies and regulatory requirements into clear, executable program plans.
This role is critical to scaling our card program, ensuring that complex, multi-functional initiatives—from integrating partners to launching new card features—are delivered efficiently, on time, and with high quality. You will navigate the unique challenges of the financial and payments ecosystem, turning complex technical dependencies and regulatory requirements into clear, executable program plans.
Responsibilities
- Program Leadership: Own the end-to-end planning, scheduling, and execution for major card Issuing programs, including feature launches and compliance updates.
- Cross-Functional Orchestration: Proactively manage dependencies, communication, and alignment across Engineering, Product, Design, Operations, Legal, and external partners.
- Technical Roadmapping: Partner closely with Engineering and Product leaders to define technical requirements, scope projects, and break down ambiguous problems into actionable work items and milestones.
- Risk & Issue Management: Identify, track, and mitigate program risks, escalating critical blockers and presenting clear solutions to leadership.
- Process Excellence: Implement and refine program management frameworks, tools, and best practices to improve predictability, quality, and velocity within the Issuing teams.
- Metrics & Reporting: Establish key performance indicators and provide regular, transparent updates on program status, health, and achieved results to technical and executive stakeholders.
- Facilitation: Run effective planning sessions, working groups, and program reviews, ensuring clear outcomes and ownership.
Qualifications & Skills
- 5-8+ years of proven experience as a Technical Program Manager, managing complex, large-scale software development program.
- Deep Domain Expertise: Significant experience within the Card Issuing/Payments ecosystem, including a strong understanding of card processors, card network standards, and regulatory requirements.
- Technical Acumen: Ability to engage with engineers on technical design, architecture discussions, and data flows, understanding the trade-offs and complexity inherent in building scalable payment systems.
- Program Structuring: Highly skilled in defining program scope, breaking down projects into manageable phases, and creating clear, multi-year roadmaps.
- Exceptional Communication: Articulate and influential communicator capable of translating highly technical details into concise updates for executive audiences, and effectively driving alignment across diverse, global teams.
- Structured Problem-Solving: Demonstrated ability to thrive in a fast-paced environment, proactively managing competing priorities and navigating ambiguity with a pragmatic and organised approach.
- Stakeholder Mastery: Successfully managed and coordinated complex projects involving multiple internal engineering teams, external vendors, and critical financial partners.