Director of Market Research & Client Partnerships

Position Description:

As the Director of Market Research & Client Partnerships, you will lead the design and execution of custom market research studies across a range of industries, while serving as a strategic partner to clients.

 

This role combines research leadership, client relationship ownership, and business growth, with a strong emphasis on driving repeat business and long-term partnerships. You will work cross-functionally with internal teams and clients to deliver high-quality, data-driven insights that inform critical business decisions across diverse markets.

 

Responsibilities:

• Serve as a trusted advisor to clients, recommending research designs and methodologies that best address key business questions
• Own and grow client relationships, with a primary focus on driving repeat business, client satisfaction, and long-term partnerships
• Identify and lead opportunities to expand existing client engagements through value-added research and strategic consulting
• Support new business development efforts, including contributing to proposals and scoping, with a secondary focus compared to client retention
• Oversee the development of client deliverables, including PowerPoint reports and Excel-based simulators, ensuring strategic clarity and quality
• Lead and mentor research teams in the development of study materials and execution of projects
• Provide high-level oversight of project execution, ensuring timelines, budgets, and quality standards are consistently met
• Communicate key project updates (timelines, field status, risks) and proactively resolve issues throughout the project lifecycle
• Collaborate with and oversee external vendors for recruitment, logistics, survey programming, and data processing
• Ensure rigorous quality control standards across all deliverables and outputs

Requirements:

• 5–8+ years of experience in market research, consulting, or related field, with increasing responsibility
• Proven ability to manage and grow client relationships, with a track record of driving repeat business
• Strong expertise in quantitative/qualitative market research methodologies; experience across multiple industries is a plus
• Demonstrated leadership experience managing teams and overseeing complex projects
• Excellent analytical, problem-solving, and strategic thinking skills
• Strong communication skills with the ability to present insights and recommendations to clients
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and analytical tools (e.g., SPSS)
• Bachelor's degree required; advanced degree in a relevant field (e.g., Marketing, Business Analytics, Psychology, Economics, or related fields) preferred.