Job Description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
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Report staff concerns, incidents following set escalation channels with measures and solutions
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Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
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Work with all related parties on timely delivery of all services
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When necessary raise risks to Site Lead and Workplace Delivery Lead for further investigation
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Cost saving mind-set that drives value for service as every level
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Conduct data analysis report when necessary
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Support critical out-of-hours issues & participate as a key team member in responses to emergency situations
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Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
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Strong analytical, leadership, organization and administration skills
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Excellent verbal and written communication skills as well as presentation skills
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Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
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A minimum of 3-5 years in a managerial position in facility or property management industry
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An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.
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Fluent in English
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
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Demonstrates proactive & professional approach to customer service and stakeholder engagement
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Has a natural hospitality-orientated communications acumen
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Ability to interact with a wide range of client staff, including senior levels
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Ability to manage conflict and balance between client and firm requirements
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Has a customer service oriented attitude
People Management and Team Leadership – ‘I am a Team Player’
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Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – ‘I am Proactive’
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Excellent planning & organizational skills to prioritize work and meet tight deadlines
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Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – ‘I am Innovative’
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Capacity to deal with ambiguity and solve complex problems effectively
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Analytical, proven ability to solve problems using a quantitative approach
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Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
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Detail focused and proactive in nature
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Self-motivated
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Exhibits honesty & trustworthiness
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Open to new ideas & willing to challenge status quo
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Works well with diverse teams from various countries/cultures
KEY STAKEHOLDERS
Management Staff/ Vendor Staff
Client Representatives /Occupants / End-users
REPORTING TO
Workplace Experience Enabler Lead
Location:
On-site –Cebu, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.