Senior Business Transformation & Strategy Manager

Company:

Mercer

Description:

We are seeking a talented individual to join our Change & Transformation team at Mercer, to support our US and Canada businesses. This role can be remote and delivered from most locations within the US, however our preference would be a major US city. Where a city has a Mercer office we would encourage a hybrid working arrangement, to ensure the building out of relationships and a broader Mercer network.

Our Change & Transformation team collaborates with internal business leaders on multi-disciplinary projects that deliver impactful and strategic breakthroughs to solve their toughest challenges. This is accomplished via the leveraging of deep industry knowledge combined with cutting edge capabilities in digital, analytics, organizational effectiveness, and principles of change management. Our team possess a commercial mindset on activities they drive, focusing on end-result outcome and profitability, and bring together the best within the organization. The Senior Business Transformation & Strategy Manager partners with a group of experienced, professional individual contributors, providing them with guidance to achieve results.

The Opportunity:

Mercer’s BCS Division increasingly drives competitive advantages on behalf of the firm through our leadership of key strategic commitments.  To increase the trajectory & velocity of our transformative work, we seek an ambitious and self-directed ­colleague to partner with the US & Canada team to design and execute key strategic initiatives. You will develop & execute key strategic commitments with the US & Canada region to accelerate top line growth & NOI, delivering financial impact targets & opportunities outlined yearly, through right-shoring, process simplification, and digitization / automation leveraging AI. 

We will count on you to:

• Engage with senior business leaders to deliver targets, revenue growth and NOI improvements

• Keep current on best practices and academic research papers to identify applications for improvement for Strategic Planning and Development protocols, standards, methodology and procedures

• Continuously work with the business to identify net new opportunities, acting as a trusted advisor to leadership for instant reaction, medium-term consideration and long term analysis of business issues

• Be comfortable leading 2-3 internal client projects, from design to execution, ensuring that delivery is timely and on schedule

• Oversee process reviews, design workshops, analysis and design phases for client projects, whilst identifying process challenges and areas for improvement  

• Respond to internal stakeholders' requests for special projects and analyses, and lead guidance and expertise on research matters requested by stakeholders

• Work with business partners and stakeholders to develop business cases, requirements, and comprehensive project plans to identify, quantify, and deliver benefits in support of strategic business objectives

• Deliver on workstream commitments and report on financial outcomes

• Creatively use available resources, tools, and technology to drive results

• Oversee and guide the work of other planning personnel on projects, and serve as a mentor to more junior professional and support colleagues

What you’ll need to have:

• Minimum 10 years’ experience in a large multi-national and / or highly matrixed organization. Open to considering individuals with consulting experience

• Experience working within the professional services industry

• Evidence of delivering projects at scale from design to execution

• Confident approach in working with C-Suite leadership

• Experience in delivering automation / AI / digitization programs of work   

What makes you stand out:

• Personal integrity and sound judgement

• Ability to collaborate effectively and the courage to uphold ethical standards, even under pressure

• Track record of working with and advising senior business partners on strategic guidance

• Demonstrated ability to understand and analyze strategic, commercial and operational issues facing a complex, regulated business, and to work with key stakeholders to arrive at practical solutions within applicable legal and ethical bounds

• Exceptional business judgment and strategic thinking capabilities; crisp decision-making skills

• Strong emotional intelligence, evidenced by the capacity to listen and develop relationships of trust

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.