Job Description
Customer Service Associates play a key role in delivering exceptional service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience. This role involves processing transactions accurately and efficiently using our computerized systems. In addition, the successful candidate will be cross-trained to perform cashier duties, providing flexibility and support across the front-end operations.
This position is part-time with the potential for up to full-time hours based on business needs.
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Process customer transactions, sales, and refunds through cash registers
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Operate scanners and credit card/debit card terminals
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Provide excellent customer service
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Collect payments and bag purchases for customers
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Keep the checkout area clean and orderly
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Maintain front end department merchandise
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Answering front desk phone and directing calls
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Assist other departments and functions as required
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Able to learn and operate the applicable computer system (D365) used to process orders
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Strong mathematical skills and basic computer system knowledge
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Ability to work independently in a fast-paced environment
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Customer satisfaction-oriented
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Strong communication and time management skills
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Problem solving and decision making
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Experience as a Retail Cashier is an asset
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Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.
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Ability to work a variable shift schedule including mornings, evenings and weekends as per business needs.
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Bilingual - French/English