Job Description
Responsibilities: Manage Employees’
(EC) claims for assigned accounts
Ensure claims are handled in accordance with company policies, regulatory
, and best practices, aiming for timely settlement
Communicate effectively with service providers, internal teams, and external stakeholders
Handle enquiries from Insured parties, agents and brokers with professionalism
Prepare and manage claims reports, ensuring accuracy and timely submission
Perform ad hoc assignments and projects as directed by supervisors or management
: University degree or equivalent qualification, progress in professional insurance
such as ANZIIF or ACII will be advantageous. 1 year of relevant experience in claims handling
Fresh graduates with strong interest and aptitude are welcome
Knowledge of Employees’
Ordinance (ECO) and bodily injury claims will be advantageous
Proficiency in MS Office Suite and Chinese Word Processing
Fluent in both written and spoken Cantonese and English
Self-motivated, willing to learn with strong analytical skills, attention to detail, and ability to handle multiple tasks efficiently
Excellent negotiation, communication, and customer service skills with a professional attitude
About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide
Our purpose is to act for human progress by protecting what matters
As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance
We are the largest General Insurance provider and a major Health and Employee
provider
Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve
At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation
We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community
We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research
Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations
We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company
AXA is an
employer
We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued
We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential
Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company
Click here to learn more about our
(https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).