Associate Account Manager

Marsh Africa is seeking a driven and experienced Associate Account Manager to join our team based in the Johannesburg office. 

This role supports the servicing of multinational clients and global programs, including complex inward business arrangements covering South African operations under Marsh’s international appointments. The successful candidate will manage accounts independently, support client relationships, and help ensure high-quality service delivery across renewals, meetings, and day-to-day account operations. 

We will count on you to: 

• Service and develop multinational inward clients, ensuring strong delivery across all aspects of account management 

• Manage client renewals, including preparing presentations, attending renewal meetings, and liaising with local insurance markets 

• Handle day-to-day client servicing and account administration with minimal supervision 

• Support the resolution of difficult or complex claims matters where required 

• Work closely with placement teams and Marsh overseas offices to coordinate local cover placement and policy wording reviews 

• Contribute to renewal, new business, and expansion opportunities while maintaining a primary focus on client service 

• Support client meetings and travel locally within Johannesburg when required 

• Comply with Marsh Professional Standards, procedures relating to errors and omissions, and applicable insurance regulations 

What you need to have: 

• 5–10 years’ experience in short-term insurance or broking 

• Strong technical knowledge of insurance coverages and global/multinational programs 

• FAIS and CPD compliance 

• Diploma in Insurance or progress toward AIISA, an advantage 

• Excellent communication, negotiation, and influencing skills 

• Strong analytical, problem-solving, and organizational abilities 

• Ability to manage multiple client demands independently and under pressure 

• Fluency in English 

• Good awareness of clients’ businesses and the issues they face 

What makes you stand out: 

• Experience working with multinational clients and global insurance programs 

• Prior major client-facing experience in a broker or insurer environment 

• Ability to work independently and confidently manage renewals and client meetings 

• Strong relationship-building skills with clients, colleagues, and markets 

• Calm, flexible, and effective under pressure 

• Exposure to working with complex inward business or large international accounts 

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders. 

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. 

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.