Customer Service Representative

Who We Are: Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries

We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers

Why We are Different: At Lippert, Everyone Matters

This is not just a tagline or empty promise; it is

We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences

We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members

Get: A unique, inclusive and supportive company culture

Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more

Fair and competitive

Career development and mentoring and opportunities to grow

Holiday, personal and vacation days

Summary/Objective: The Customer Service Representative ensures that all customer needs are promptly addressed by responding to requests, orders, questions, and concerns within established response times

Must maintain standards of excellent customer service, recognizing quality of work and responses from the team reflect a value add for Lippert as a brand

Must understand the dynamics of working with operations teams as well as sales teams to ensure timely communication and great customer service standards

Duties and

: Provides proactive and extraordinary service to all external and internal customers

This responsibility includes always maintaining a professional and positive attitude

Perform all activities related to Customer Service including accurately entering customer orders, responding to customer emails and phone calls, providing guidance and solutions to complex problems at the customer level

Must be able to build relationships with all customers via email and phone contact

Functions of the role include training new team members, demonstrating the importance of team play and core values through onboarding processes

Must have strong systems knowledge with experience in ERP systems, as well as Microsoft office suite

Systems usage is heavy, and problem-solving skills must be strong

Participate in cross-functional meetings with co-workers to foster a healthy and professional work environment and to execute new processes to add to efficiencies

Continuously model Lippert core values in every transaction with customers, co-workers and adjacent teams

Must be able to handle conflicts and work with other departments and directly with the sales team and operations teams effectively

Creatively solves customer issues, proactively manages customer orders and open requests to resolution Professionally handle all incoming calls

This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department

Handles, resolves and takes ownership of all internal and external customer problems

Root causes of problems are identified and corrective action taken

Problems are closed with calls to customers to ensure the highest level of customer satisfaction

General knowledge of the product line and pricing schedules Performs all other

as may be assigned by management

Pay Range: Pay Range: $41,500 - $43,500 Freedman by Lippert determines pay based on several factors, including but not limited to the position being offered, education, skills, work experience, and other factors permitted by law

We may ultimately pay more or less than the posted range

Freedman by Lippert offers Health, Dental and Vision Insurance, 401K with employer match, Short Term Disability, Life Insurance, Paid Family Leave, Paid Time Off and Sick Time

For a more comprehensive list please see Human Resources

Working Conditions: Primarily working indoors, office environment

May sit for several hours at a time

Prolonged exposure to computer screens

Repetitive use of hands to operate computers, printers, and copiers

High school degree or GED 1 year of Customer Service experience

Customer Service experience in a manufacturing environment is preferred Impeccable Attention to Detail with Strong Organizational Skills Exceptional Communication Skills and Professional Presence Innovative Problem Solver, Results minded, and Solution focused Effective Team Player with the ability to Work Independently Strong date entry skills Proficient in MS Office Suite Bilingual, a plus Knowledge of ERP software systems, a plus Competencies: Team Player Organization Follow-up skills High personal accountability Decision making Initiative Willingness to work overtime when necessary Demonstrated high sense of urgency Supervisory Responsibility: This role does not have any supervisory responsibility upon hiring

Physical Demands: While performing the duties of this job, the team member is regularly required to talk and hear

This position requires sitting, data entry, and a telephone headset

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Position Type/Expected Hours of Work: This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and late evening work may be necessary

Travel: Travel would be minimal and would be primarily local during the business day

Preferred Education and Experience: Customer Service Experience is preferred but not required Bachelor’s degree Prior Inside Sales experience Prior experience in a manufacturing environment Work Authorization/Security Clearance: Must be legally authorized to work in the United States.