Associate Manager, Implementation Services

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.Our high-performance culture is driven by our values.  We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. As the Associate Manager, Implementation Services for the India region, you will oversee a team responsible for the day-to-day delivery of NAVEX’s software applications.  Specifically, you will be responsible for the successful and on-time execution of the implementation process, maintaining high satisfaction ratings from customers, contributing to the continual improvement of implementation process and procedures, and the professional growth and development of your direct reports.  The ideal candidate is a leader committed to consistently achieving high performance and adhering to centralised operational standards during this 18-month engagement.You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success.  Join us and help shape what’s next!What you’ll get: Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.What you’ll do:Manage the day-to-day operations of an Implementation teamSupport team members and customers with issues, following escalation proceduresEnsure projects are being managed effectively by the teamMonitor data specific to implementation projects and related metrics, ensuring data capture is consistent and accurateEnsure that the team meets or exceeds targets for all KPIsCoach, mentor and inspire staff with a focus on individual development, employee satisfaction, and retentionRecruit, hire and on-board new team membersProvide clear individual and team goals, ensuring each team member understands their role, making changes when necessary and proactively addressing performance issuesPropose innovative improvements to process and products to enhance the customer experience and increase efficiencyBe present in the NAVEX office at least 2 days per weekOccasional travel may be requiredWhat you’ll bring:2+ years of related professional experience required1+ years of proven people management experience or effectively managing and leading a team of direct reportsProficiency in Microsoft Windows, Microsoft Office and other web-based software tools; Salesforce or other CRM highly desiredThe ability to inspire and motivate a diverse team on a daily basisThe ability to learn and assimilate new information quicklyThe ability to effectively manage, organize and prioritize multiple projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking and measuring projects to successful completionThe ability to proactively plan and direct own activities with minimal management supervision The ability to foster valued customer relationshipsGood business judgment with a high level of attention to detail, excellent follow through and reliabilityCulture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-throughAI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomesFuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core valuesOur side of the deal: We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.The starting pay rate for this role is 1,910,000 INR per annum with 5% MBO. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status