Demand Management Officer

Role Overview The Demand Management Officer (DMO) is responsible for capturing, scoping, prioritizing, and overseeing all discretionary business project demands within their scope (country/market)

They collaborate with various stakeholders (Account Managers, Product Teams, Technical Managers, etc.) to ensure demands are well-understood, properly scoped, resourced, and delivered effectively

The DMO owns the demand management process, monitors project progress, and maintains stakeholder communication

Key Responsibilities 1

Demand Intake & Scoping Capture all business demands, ensuring they are raised as demand tickets

Understand and align business needs with strategic priorities

Support annual demand planning, prioritization, and visibility

Collaborate with technical and market teams to assess existing solutions or identify new requirements

Ensure demands are properly scoped, with objectives, resources, and costs clearly defined in Statements of Work (SOWs)

Obtain alignment on proposals before engaging with Entities. 2

Demand Planning & Portfolio Management Monitor and oversee the Entity’s project portfolio, including GO and Entity-led projects

Ensure project resources, funding, and approvals are in place

Assist in portfolio prioritization and conflict resolution among demands

Coordinate with Project Managers to assign resources and manage project delivery

Maintain financial oversight, including budgets, forecasts, and actuals, in collaboration with Finance

Formalize approved demands into the global project portfolio. 3

Delivery, Monitoring & Reporting Own the demand management process, ensuring adherence to procedures

Track project progress, costs, and resource utilization

Report regularly on portfolio status, including ongoing, completed, and pending demands

Facilitate communication regarding project timelines, product updates, and issue escalation

Act as an escalation point for delivery issues and stakeholder queries

Leadership & Interpersonal Skills Strong understanding of demand management, product catalogues, and technical environments

Excellent stakeholder management, communication, and presentation skills

Ability to influence and persuade effectively

Collaborative team player with multicultural experience

Autonomous, motivated, and able to work under pressure

Fluent in English; local language skills desirable

Leadership Capabilities Drive efficiency and simplification

Take ownership with a pragmatic, results-oriented approach

Demonstrate accountability and commitment

Understand GO’s strategic vision and align demands accordingly

Qualifications & Experience Strong IT background and experience in a global organizational context

Knowledge of Group Operations governance, financial, project, and product processes

Experience in demand management processes

Familiarity with tools like ServiceNow (desirable)

Previous experience in insurance or financial sectors is advantageous

This role is pivotal in ensuring that AXA GO’s demand pipeline is effectively managed, aligned with strategic goals, and delivered efficiently—supporting the broader operational excellence of AXA Group.