Senior Case Manager - 5049

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. 

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

The BronxWorks Workforce Development Program was created to empowering your career journey. Your skills, your future, our mission. 

Position Overview

The Senior Case Manager / Retention Specialist provides comprehensive support to participants seeking employment and training opportunities. This role focuses on improving job readiness, supporting job placement, and ensuring retention and career advancement.

 RESPONSIBILITIES 

• Participant Services
• Conduct assessments and provide individualized service plans
• Support participants with job readiness, job search strategies, and career planning
• Deliver guidance on workplace soft skills and barrier reduction
• Provide ongoing follow-up, job retention, and wage progression support

Program Coordination

• Collaborate with the Job Readiness Instructor to enhance participant outcomes
• Connect participants to training, employment, and support services

Supervision & Leadership

• Co-Assist Work Readiness Training Program staff in coordination with the Job Developer Director
• Support team performance and program implementation

Program Monitoring & Compliance

• Track and report on program outcomes (weekly, monthly, quarterly, annually)
• Perform quality assurance across outreach, recruitment, workshops, and referrals
• · Ensure accurate data entry and documentation
• Monitor compliance with contract requirements
• Represent the program in meetings with funders as needed

QUALIFICATIONS

• Bachelor's degree in human services, social work, business, or a related field. An equivalent combination of education and experience will be considered.
• 2+ years of related experience in case work, more specifically workforce development. 
• Strong communication (verbal and written), cultural sensitivity, and ability to build rapport with a diverse group of individuals is essential. 
• Keen understanding of employment trends and career development 
• Must be reliable, organized, flexible, meet deadlines, and able to work independently and as part of a team. 
• Proficiency with database systems (e.g., Salesforce) and Microsoft Office Suite.
• Advanced-level professional competency in written and spoken English language is required. 
• Authorization to work in the United States for any employer is mandatory

PHYSICAL REQUIREMENTS 

• Ability to use a computer for prolonged periods. 
• Ability to occasionally lift and/or move up to 10 pounds. 
• Ability to stand, walk, or sit for long periods of time. 
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. 
• Ability to bend and retrieve objects and/or documents. 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. 
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. 

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected].