Job Description
Are you ready to take flight in a dynamic and fast-paced aviation industry
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually
Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition
At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe
Job Summary Responsible for day-to-day day customer service in a highly manual and regulated environment within the confines of the Airport Operations
The position encompasses functions such as passenger handling, wheelchair passenger assistance and baggage tracing to the highest standard while complying with State, Airport and Swissport Standard Operating Procedures and Policies
Your activities Provide exceptional customer service to all internal and external customers and travelling passengers
Maintain a pleasant and professional demeanor at all times
Inspect and verify passenger documentation and check in of passenger
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Boarding of checked-in passengers at gate
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
Make public address announcements as required
Assist Ramp Attendants to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
Produce all required, work-related documentation e.g
Immigration, Port Health and Customs Offices
Completion of sales reports when necessary
Responsible and accountable for cash collected for ticketing, excess baggage and any other duties that you may be called upon to perform which requires the safe and secure handling of cash, debit and credit cards during your shift
Responsible for repayment of any monies that have been negligently misplaced or stolen while in your possession
Perform other duties assigned
Wheelchair Assistance Job Functions include but are not limited to: Provide exceptional customer service to all internal and external customers and travelling passengers
Maintain a pleasant and professional demeanor at all times
Assists both inbound and outbound passengers by physically transporting them throughout the airport facilities with the use of company assigned wheelchairs as per training received, policies and procedures
Monitor and assist special needs passengers with baggage and personal effects
Assist in checking in and claiming customer’s luggage
Comply with all safety and security regulations
Assist in lifting passengers requiring assistance in and out of cars and/or aircraft passenger seats
All other duties associated with the job classification assigned by Supervisor/Manager
Your profile MAVO Diploma or equivalent
Good repute and able to obtain a Declaration of Good Conduct
Excellent communication skills and fluent in Papiamento, English, Dutch and Spanish (verbal and written) and passionate about customer service
Able to work shifts, overtime, weekends and holidays
In good physical condition
Attentive to detail and numerate
Willingness to work in inclement weather
What we offer Excellent workplace environment Excellent growth opportunities At Swissport, we believe in diversity,
, and the power of our values to drive our success
We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Visit our website at https://careers.swissport.com to learn more about Life at Swissport
Join Swissport today and be part of a team that connects the world of aviation!