Team Leader Healthcare Claims

Join our team as a Team Leader Claims — Lead with Impact and Drive Customer Excellence

AXA Partners is dedicated to designing tailored solutions that combine insurance, protection and assistance to protect what counts on important moments

The mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients

We put all our professionalism into supporting our clients in the best possible way so that they can go about their hospitalization or care in general without any worries

This in the context of hospitalization insurance, insurance for outpatient expenses or serious illness, and in offering additional health-related services

Customer orientation is our DNA and our availability and willingness to listen ensure a customized approach

As a part of the AXA Group, our 10 000 employees across 40 countries share the same mission: to empower people to live a better life

AXA Partners is the market leader in Belgium and the Belgian team consists of over 400 people

What you'll be doing: Supervise, coordinate, and coach a dedicated Claims Operations team supporting AXA Partners’ business lines, ensuring high-quality customer service

Monitor daily team activities, allocate resources effectively, and ensure KPI and SLA targets are met, keeping customer satisfaction at the core of all actions

Provide clear and accurate reporting on team performance, identify areas for improvement, and implement operational solutions to optimize productivity

Participate actively in projects related to innovation, client onboarding, or transformation initiatives, acting as a change agent within the team

Support the recruitment process and manage absenteeism to maintain a motivated and engaged team environment

Make on-the-spot decisions to ensure proper case follow-up and customer support, stepping in operationally when workload peaks

Foster a stimulating work environment by promoting open communication, continuous improvement, and a customer-centric mindset

Conduct regular coaching sessions, set clear objectives, and support employees’ professional development through feedback and performance reviews

Collaborate with team members to enhance their technical knowledge and service skills, ensuring the team remains aligned with AXA’s strategy and commitments

What you’ll bring: Proven managerial skills with experience in transformation and execution leadership, empowering teams effectively

Strong behavioral competencies in decision-making, influence, customer-centricity, active listening, communication, and empathy

Technical expertise in assistance knowledge, coaching, customer needs analysis, and performance tracking

Analytical reasoning skills to interpret data, monitor KPIs, and identify improvement opportunities

A proactive mindset with the ability to adapt to change and promote continuous improvement within the team

Excellent organisational skills to manage multiple priorities, absenteeism, and team development initiatives

Your skills & experience: You have a master degree (or comparable by experience) and by preference you have at least 5 years of experience in leading teams

You are Dutch/French with a very good knowledge of the second language & a good knowledge of English, You are very Service & people oriented You have strong communication (oral & writing) & organization skills You have a broad experience in people and/or management of business- projects

You have a good knowledge of Microsoft-tools

Experience in insurance or the healthcare sector is a plus Thanks to your experience in change management and your communication skills, you can easily handle a context in which agreement needs to be found between different actors

You are a teamplayer

What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that

You can expect to receive: an attractive salary package with extra-legal benefits (group insurance, health insurance, representative allowance, Performance Bonus…) A good work life balance with hybrid working

Permanent employment type in a dynamic environment with interesting career opportunities By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity

Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics

Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide

What sets us apart

The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world

Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what

Helping others is our passion

Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters

Join a company that helps protect the forests

At AXA Partners, we plant a tree for every new recruit (with a permanent contract) #LI-BE