Sr Manager, Global Technical Communications

Direct Product Documentation Resources for GVR, IBGVR, and ALT Fuels Products

· Manage global teams located in India, US, Israel and Germany

· Drive roadmap to bring expertise in the latest technologies to enable document creation, workflow management, document storage, publishing, and translation

· Drive simplification and standardization globally across the function

· Deliver technical writing and editing for computer based systems, software, and hardware

· Determine effective structure and layout for highly complex documentation

· Conduct research and liaising with technical staff to ensure accurate interpretation of complex data, drawings, and specifications

· Ensure appropriate technical content and terminology review occurs and provisions are made for the incorporation of updates and revisions

· Deliver technical publication needs for projects and business on time with quality

· Drive efficiency and skills development across the global teams

· Collaborate with subject matter experts and PMO team to drive speed to market

· Provide support for production & service manual needs

· Collaborate with engineering, product management and service team to drive product needs

· Own and drive talent management for reports to ensure career development and succession planning

· Interact with GVR's change tracking process

· Manage global resource allocation for the current and upcoming pipeline of work from across the different business units

III. Additional Responsibilities

Creation of courses/product trainings for customers in HGM (High-growth Markets)

· Identify the customer requirements for creating web-based training

· Work with the team to develop a storyboard for the required courses using instructional design principles

· Collaborate with the customer training teams for developing the content

· Support the team for course creation, cross-functional team reviews, and course deployment on SABA

· Drive simplification and standardization of processes

· Tool knowledge: Adobe Captivate, Articulate Storyline, Text to speech converters

Manage the user management of SABA training portal for the HGM customers

· Support regional teams with creating new users in the SABA portal and assigning courses to these users

· Work with the NA Training team to establish processes and developing subject matter expertise of the SABA portal

· Reporting metrics for course assigned and taken to the product cross-functional teams.

· Tool Knowledge: SABA

Support Service teams with the creation of Service Bulletins for HGM

· Support the creation of service bulletins for product/service teams

· Publish service bulletins to customers

· Drive the standardization of processes and templates for creating service bulletins

· Tool Knowledge: Word

Manage Marketing Communications for GVR India

· Manage the creation and reviews of marketing collateral, such as product brochures, pricelist, datasheets, product videos and mailer campaigns for GVR India

· Manage the publishing to social media

· Act as a bridge between the product management team and Techcomm team for product communications.

· Publish a quarterly newsletter for sharing product updates with customers

· Tool Knowledge: Hubspot, Adobe Illustrator, Adobe Photoshop

IV. Relationships

· Position reports directly to the VP Global PMO & Tech Pubs

· Position interacts with the Engineering project teams and Product Management for creating technical documentation. Also, interacts with Training and Service team and other internal stakeholders.

V. Background and Skill

· Experience managing technical communications teams

· Graduate/Post-graduate with certifications in technical writing, preferred or equivalent work experience

· Expertise in written English and editorial reviews

· People and work management skills, good communication skills

· Experience interacting with cross-functional teams

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!